Within the provision of comprehensive, high quality support services, we offer the opportunity to ensure the operation of your applications, through maintenance contracts.
The maintenance contracts relating to the provision of support services after the end of the year warranty and include:
- Phone or via internet support for any problem concerning the application
- Telematic units repair and maintenance
- Professional consulting services according the enhancement of the established system
- Direct information about new applications arising
- Software and maps upgrade
- Professional technical support by phone or in authorized workshops
Clients may choose services from:
- Monday through Friday, 09:00-17:00
- 24-hours, 365 days per year
On-site calls
Emphasis Telematics’ engineers respond to client calls from the nearest-to-the-client service center of the company to provide on-site network services.
Response time
Following a call by the client, our engineers’ response time depends of the level of crisis established and client’s geographical location.
Equipment Replacement
The service refers to the replacement of the defective material (H / W):
- on same day with spare equipment stocked by Emphasis Telematics on behalf of client
- in time so to ensure the least discomfort to client or business interruption
Software upgrade
- It improves the efficiency and functionality of application through new versions available and protects the initial investment
- Telephone Support
- Clients may call the company’s technical department for support. The Telephone Support is provided during working hours.
